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Businiess name:
Jen's All Natural Pet Spa
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Review by:
citysearch c.
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Review content:
Jen did a terrific job grooming my puppy but he came out traumatized. I knew Jen's place is far plus her service is expensive but I was still willing to go to her. I pamper my puppy and would like him to have the best experience in everything. I was looking for a groomer that wouldn't make my puppy wait in a kennel while they work on other dogs. Before I made his appointment with Jen's All Natural Pet Spa, I spoke with Jen and was told that he wouldn't have to wait in a kennel. He would be worked on the minute he gets into the spa. The minute he arrived to his appointment, Jen put him in a kennel. As she was putting him in the kennel, she said she was going to go get coffee to start her day. I didn't like the fact that he was put in a kennel. However, I thought it would be short. Jen would just go drink her coffee and be right back with him. I dropped him off at 10am and he was not done until 3pm. When I arrived, Jen had 4 dogs in her care. Jen had left a message to me stating "" I am running late but I am finishing him up"". I started leaving for her house since it would take me at least 40 minutues to reach her house. I thought by the time I get there she would be done. She was snappy at me upon my arrival. She told me she was running late because she has heart problems. When I dropped off Benji, he was the only dog there. However, when I arrived, Jen had finished working on another dog and Benji was stilling waiting in the kennel for his hair cut. When she brought him out to me, she did not hand him to me. She dropped him on the floor. I do not know what Jen did to my puppy while I was not there. He is now traumatized. He is not acting like his normal happy-go-lucky, sweet and friendly self. She charged me $81.60 for a very horrifying service!!! Jen's All Natural Pet Spa is not the right place to go to if you would lke your pampered dog to receive individual attention and love. There is no word to describe how angry I am with her service.
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