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Review content:
Jeff is really amazing. We were driving our 87 VW Vanagon around the US and Canada during the summer of 2011, and just outside of Fairfield, we had problems. We found The Pit Shop completely by accident, but we were so incredibly lucky that this happened! It's a long story - see below - but this is the most honest and honorable mechanic I have ever dealt with!
The short version of the long story: The engine went out, and we live in Houston, Texas... Jeff worked with us to find a price we could afford, and he got an engine cheaper from a company he hadn't worked with before - unfortunately. He dropped in the new engine, and it failed! He did the repairs the engine company insisted on, and it failed again. They sent him a second engine, and it was bad! Finally, he tore that second engine apart to rebuild it himself, and it was such a piece of junk that he abandoned it and bought a third engine and rebuilt it. I had flown out to retrieve the van, but due to the issues with the engines I had to fly home empty handed - twice! I had some miles to pay for the flights, and I was able to work remotely and had family to stay with in Napa, so I was able to be patient... Jeff paid for my last flight home and after he finished the repairs on the third and final engine, he shipped the VW to me in Texas at his cost, and he stood by his original price. He must have taken a loss on the whole thing, but he stood by his promises all the way through it. He was incredibly apologetic about the entire situation and did everything he said he would do - far above and beyond what I imagined a mechanic would do, especially for someone from so far away who wouldn't be turned into a regular, life-long customer.
I talked to a VW shop about his work and his price, and they said he did it for waaay below market, too.
If you're in Fairfield or anywhere near, you need to take your car (or old VW, if he'll ever look at one again) to Jeff. Great, honest, trustworthy mechanic.
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