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Businiess name:
Northwest Face & Body
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Review by:
citysearch c.
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Review content:
I had an appt. at Dr. Voss' Seattle NW Face location at 8 am. A couple of days before the appt., I received a confirmation call stating that the appt. was at 8 am. When I arrived at my appt., the receptionist said that my appt. had been at 7:45 am and I had missed it.\r
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In trying to understand what happened, I asked whether she meant that I was to have been there 15 minutes early for my 8 am appt. (because no one had mentioned being early), whereupon the receptionist became acidly condescending, shouting, ""YOU did not HAVE an 8 am appt.! YOU had a 7:45 appt.! The doctor cannot SEE you NOW because you are LATE! You will have to reSCHEDule!!"" \r
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It was the weirdest thing because even if I had indeed missed an appt., it's not common or necessary for a receptionist to be rude and aggressivie in that type of situation. Further, I'm certain it was NW Face's error. In summary, NW Face has two problems--inaccurate scheduling and an unstable receptionist. There's an excellent dermatology practice very nearby--skip NW Face.
Cons: Rude staff
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