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Businiess name:
Appliance World
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Review by:
citysearch c.
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Review content:
Purchased a stove from Appliance World in Germantown, Wis. on Dec 8, 2006. Four days after I had the stove and had used it twice - turned the oven off and heard a popping sound. I could not determine where it was coming from. I realized it was coming from the oven. Oven was turned off. Kept hearing the noise and opened the door and tthe inner glass on the oven door had shattered. Contact the Germantown store where we purchased the stove. Received a phone call from them the next morning. I was told to contact GE or the District Manager. Why should I contact GE that should be their job. They said there was nothing they could do. Contacted GE and was told due to the holidays it would be 3 to 6 weeks before they could do anything. Contacted Steve at the Milwaukee store (414) 281-4700. Told him GE said 3 to 6 weeks and he said, ?Let me call them?. He calls back and says They will be shipping me a new door the next day, which would have been Dec. 15th. If not , definitely by the 16th. Today is the 20th and still nothing. I called Steve on Monday - not there. Contacted GE and was told that Steve knew the product could not be shipped out overnight. She tracked the delivery and said it was in route and would be delivered on Dec 19th. Never got anything so I called Steve ? AGAIN. I have not heard from him. I stopped in at the store and told them I wanted something done immediately. I spoke with Jeff and he called GE and was told the part had been shipped and I should be receiving it on the 19th. He told me when I receive the parts to bring the door in and he would fix it. It was my understanding from Steve that I would be receiving a whole new door. Jeff told me if I didn?t receive the glass that he would do something to get the door fixed. I called this morning and they are going to have to order the glass from GE. Well this is what I have been waiting for. Never purchase anything from Appliance World.
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