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Businiess name:
Jaime's Spanish Village
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Review by:
citysearch c.
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Review content:
I've been going to Jaime's for more than 20 years. Honestly think they have the best Tex-Mex in town, but the service we received Friday, 1/2/09 was by far the worst I've ever had. Orfalinda doesn't ever smile, always seems like you're bothering her or something and this day was no different. She truthfully was overwhelmed with a party of 40 and 5 other small tables to tend to. We arrived at 8pm received our meals about 9:10pm, were out of there by 9:30. By then, we just wanted to get out of there. We gave her a cash tip of $10 because truthfully, I didn't feel she deserved even that. I didn't notice we were charged for an extra meal & drink until i got home. When I checked my bank statement on Monday, Jaime's had debited my acct $91.66. They took an additonal 18% gratuity for a party of 5 on top of the $10 we had already given her. We didn't even have drinks other than tea and two sodas. After reviewing my receipt Sunday I called immediately and spoke to Orfalinda, she apologized and asked for me to call Monday and speak to Joseph. They didn't answer the phone Monday. I called Tues at lunch time, was asked to call back after 4pm. Called back only to find their recorder on. Left a message and Joseph called me back Wed morn. saying he had credited my acct $13. HeLLO! He needed to credit me way more than that, but all of a sudden after repeating myself and going no where he says ""I have another call, Can I call you back?"". NO Thank you, for what? To argue with me and still NOT make things right. Sorry, but I'll never again set foot in that establishment and hope you think twice before doing so. Run across the street to Stubbs, been there too and both service and food were excellent!
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