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Businiess name:
Squatters Pub Brewery
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Review by:
citysearch c.
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Review content:
Squatters was the restaurant we wound up in during our first two visits to Salt Lake City while house hunting. On our first visit we waited in the foyer for probably three or four minutes before someone acknowledged us and took us to a seat. Not a long time, but we were the only people there. The host was just chatting with other employees. After we were at the table the service was pretty slow. I'm usually pretty patient, but this was disappointing. Though our first visit revealed poor customer service, we believed it would be a isolated incident and returned to Squatters on our second visit when it was convenient to our location for lunch. Our second visit to Squatters, probably three weeks later, we again waited several minutes while a different host yapped it up with other employees, ignoring us waiting to be seated. This time, once we were at the table, NO ONE came to offer us ANYTHING for ten minutes (yes I really timed it). We wound up walking out and no one even realized we had left. It was as if we were invisible. I was disappointed and it greatly influenced our take on the people of Salt Lake City. The food we received on our first visit was not bad at all. A slightly original take on American, ""casual dining"" / bar food. We liked the food, but the service was terrible. They were not really busy. We visited on a weekday night and again for lunch. Though several people love Squatters, I'm thoroughly turned off by their apparently very poor management / customer service. I don't expect special treatment, but I'd at least like to be treated with basic respect. I would not recommend Squatters and will not return.
Pros: Nice micro-brew atmosphere, pretty good, original food
Cons: Very poor service, extremely poorly managed restaurant
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