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Review content:
Customer service at this location is miserable here. Their rep, Tara Reid, doesn't understand good customer service involves being considerate to other people waiting in line. She takes a ridiculous amount of time with each person, every time I have come in here, so expect to wait a very, very long time if there is anyone in front of you. I went in to have my name changed on my account after getting married, and had to wait nearly 45 minutes for her to deal with a customer opening a checking account. The last time I came in, I arrived at 4:30, and didn't leave until 5:45, spending nearly the entire time waiting for Ms. Reid to deal with ONE CUSTOMER, again, opening a new account. She kept making all these insurance sales pitches and reading through every single little pamphlet, like the person was illiterate. It was beyond ridiculous.\r
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Additionally, Ms. Reid appears to be just as incompetent as she is inconsiderate to the people waiting on her. When I dealt with Ms. Reid in getting my name changed, she told me that I needed to have my name updated on my social security card before she could process it on my account. I waited almost 2 months for my new social security card to come in the mail, went to the Wards Corner branch, and was told by the rep there that I didn't need to provide an updated social security card after all that.\r
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And it is not just this branch that I have had problems with. Every other banker I have dealt with at BB&T has been either shady or incompetent. It took me a total of four months and 5 visits to get my name changed. The first three I spent dealing with a branch in Maryland, who messed up my name change form twice and ended up sending me 3 new check cards with my old name on it. And the rep at the Ward's corner signed me up for a credit card without my consent, which ended up damaging my credit score when I told their customer service I never approved it and asked them to close it. And here's another bonus fact; they withdraw $2 out of your account every time you call their customer service hotline to get their mistakes straightened out. Nice, huh? I have never had a single problem dealing with Suntrust, Navy Federal, or Chase, yet BB&T has consistently caused problems for me every single time I have dealt with them in person.\r
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BB&T is poorly run, their policies are shady, and their bankers are more concerned with making sales pitches and signing people up for credit cards than providing good customer service. I will not trust my money with them again.
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