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Businiess name:
Medical Clinic Of Houston Llp
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Review by:
citysearch c.
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Review content:
My experience with Dr. Hoerman the last few years has been ok, however the staff is RUDE from the receptionist to the nurses. GOOK LUCK trying to get any test results, or scheduling an appointment etc... You ALWAYS have to leave a voice mail, never a live person, and it takes days before you can get any progress, because GOD FORBID you miss their return call, then you're playing phone tag for days!\r
I tried to transfer my files to another staff doctor to see if better communication. I needed to get in promptly for a pressing health concern, and now a week and a day later, still haven't head back from anyone. When I just called to follow up, just excuses - the Doctor was out Friday and Monday - well I called the Monday prior! Still trying to get in to see someone, however at this point I've concluded this place is growing too quickly and the staff and doctors seem to have too HEAVY of patient loads which creates problems with staff friendliness, prompt communication, and frankly good care. If they are that busy, could they miss something in the care of the patient? It concerns me, I'd look eslewhere to a better ran facility.
Pros: Convenient location
Cons: Too heavy patient load, rude staff and nurses, horrible communication for test results and scheduling appointments
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