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Businiess name:
Outsourcing Solutions
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Review by:
citysearch c.
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Review content:
Many industry have shown an instant liking and positivity in outsourcing their business operations to India. Though, the scene of outsourcing in India is not more than a decade old but call centers have mushroomed here and they have grown by leaps and bounds.
1)Cost: Cost being the major factor, many companies are lured into outsourcing their call center services. Be it inbound call center or telemarketing, lead generation profile of outbound call center, the cost of operations is reduced to half. Moreover, the time consuming process of resolving queries, listening to phone calls or researching the market for surveys do not pose burden on your in-house team. You save on recruitment costs as well as you do not hire a new time to complement your expanding needs.
2)Perfection: Call center services are synonyms of quality. They are obsessed with it. They perform monitoring on daily basis to ensure the quality of the services provided by clients. The calls are recorded to see if the agents have been able to resolve the query well. The agents are overseen for the call waiting time, average time to answer, numbers of calls taken by an agent etc.
3)Geographical Advantages: Even the time is in the favor of Indian call center outsourcing. The geographical situation of the country give a perfect 12 hour hiatus between the oriental and occidental time zones. It helps call centers to serve customers on 24/7 basis in two shifts of 12 hours run.
4)Growth: When you hire call center, you can be assured of your growth. You get a win-win situation with them because they know 'in your growth lies theirs'. They are dedicated services provider and committed to provide call center services on time and within budget, No hidden costs, no extra charges and shocks come your way. Be ready for the pleasant surprises with them on the journey, though.
5)Proficient Manpower: Manpower in India is not only inexpensive and comes handy but also is proficient in soft skills and foreign languages. Be it English, Spanish or German, they are the ones who have got all the facts and spellings right.
Outsourcing call center services to India has many advantages and benefits to its credits. Some of them are mentioned below which work like magnet to pull the work out of corporate houses across the world.
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