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Businiess name:
Metro Livery
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Review by:
citysearch c.
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Review content:
I was introduced to this company through a friend a few months ago. It has always been a habit of mine to question the name of the person I have spoken with in the event that my plans for their service are in need in changing. This past Saturday night I requested a vehicle and spoke to a woman Laura. She was very professional and helpful. Our vehicle arrived on time requested and driver was excellent. On Sunday afternoon I spoke with a woman named Tracy. Once again, the service was excellent, Monday afternoon I called and spoke with someone named Thersea to schedule a pickup for a friend, It seemed that she was trying to rush me off the phone. She was talking back and forth with another person while trying to get information from me. I asked her to read the information back to me and was told ""I have all the information and we will be there,"" My friend called me about fourty-five minutes later to let me know his vehicle hadn't arrived. I called back wanting to know when vehicle would be arriving and was told there was no run scheduled to pick him up but they would have a car there within thirty minutes they were busy. When I explained that my friend needed to be on time for appoinment, she was very rude and suggested that I call a cab. After receiving this type of treatment, I will never use their service again nor suggest this company to anyone I know.
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