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Businiess name:  Bob Smith BMW
Review by:  citysearch c.
Review content: 
I test drove the cutest Mini Cooper S Convertible, loved it. The sticker was $34,700.00. Robert, best car salesman I have ever met, said the price was FIRM, they don't come down a penny because they don't have to, and they won't ever, not even a penny. So because I loved the car, SOLD! Now they have my email address. So, I get the email, JUNE MINI SPECIAL ~ through June 30th, from sales manager IAN SIMMS, the JUNE SPECIAL ,YEP, you guessed it is: ONLY THE MINI COOPER CONVERTIBLE IS ON SALE! $2000 off ANY MINI COOPER CONVERTIBLE UNTIL JUNE 30th, 2010!!!! So of course I call, email and no response from Ian Simms or anyone at Bob Smith (still nothing after two weeks), MINI USA Corporate responded, and said that was unacceptable and they were going to call and ask IAN SIMMS of BOB SMITH MINI to honor that and give me my discount. IAN SIMMS REFUSED! MINI USA is filing a complaint against BOB SMITH MINI. They are an independent dealer so Mini USA cannot force them to do anything. I am going ahead with legal advice and pursuing it further. So far no word from IAN SIMMS ~ oh OOPSY ~ Yes IAN SIMMS just sent me another email, asking for my SALES EXPERIENCE AT MINI! Seriously? Not that they will care at all. BUT BEWARE ~ THEY LIE. They cheated me and they will cheat you too. While Robert was wonderful at selling the car to me, he obviously was lied to by you Ian and Bob Smith and in turn lied to me. Robert told be that the sticker price of $34,700.00 was the absolute FIRM PRICE, not a penny less because BOB SMITH MINI DOES NOT DISCOUNT THE CONVERTIBLE MINI EVER, NOT A PENNY. I received an email from you IAN, with a $2000 discount ON ANY MINI CONVERTIBLE THROUGH THE END OF JUNE, JUNE 30th 2010. I WAS NOT INFORMED OF THE $2000 month of June discount on Mini Convertibles for the month of June ending on JUNE 30th 2010, which is when I bought my Mini. In fact ROBERT CLEARLY TOLD US THAT YOU NEVER DISCOUNT THESE CARS, EVER! Well, well. Pros: Clean, Robert is a great salesman Cons: Said no discounts on MINI's, sent $2000 JUNE DISCOUNT EMAIL!

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