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Businiess name:
Precision Camera and Video Repair
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Review by:
citysearch c.
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Review content:
I sent my malfunctioning Nikon LS-9000 scanner to the El Paso TX service location for Precision Camera on June 13, 2011. In the original Nikon Box, with all original packing, insured.
I did not hear from them as to when or how they got it, despite two emails to the main office.
Their website for tracking orders did NOT work. Finally, I called this morning [7/1/11], and was told ""Sorry, we couldn't fix it, its coming back"".
AND COME BACK IT DID. The pack job was 1 Layer of large bubble wrap. AROUND A $2400 FRAGILE MACHINE, PEOPLE!!! It was wrapped in the most casual manner, in a crappy, bunged-in box, NOT THE GOOD NIKON BOX I SENT IT IN. This was packed like they were sending a coat to Grand-dad from eBay. The front panel of the scanner was pried off the chassis. No telling what other horrors await the REAL NIKON repair techs.
THIS HAS TO BE THE MOST HALF-ASSED PACK JOB I have ever seen. I regret to my everlasting shame that I WAS TAKEN IN BY YOUR WEBSITE. I should have sent it to Nikon. This facility is clearly incompetent.
Was the package insured? God only knows. But I know one thing now
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