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Businiess name:
City Lights Bookstore
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Review by:
citysearch c.
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Review content:
This was at the top of our places to visit while we were in town. It wasn't the best experience. After the way the staff treated us, I'd never give them my money. It's a neat store, so it's unforunate that they have zero customer service. I took down the ISBNs of the books we planned to buy and ordered them from halfdotcom from the hotel. Olivia had to go to the bathroom and there was no ""public"" restroom, meaning I had to bolt out the door with Olivia trying to find a restaurant employee with a kind heart. It was surrounded by strip clubs, construction, hole-in-the wall places with signs that read ""restrooms are for customers only."" Obviously this place had a restroom (for employees). They were completely unapologetic even going so far as to argue with us later, ""When you asked, did you say, 'My kid needs to [obscenity deleted]?'"" Dude, I don't talk like that. The one guy asked, ""Do YOU have a business?"" Um, yeah, and I treat my customers with respect, like they are exceptional people and I feel privileged to have their patronage. He wanted to make the point that I didn't realize how complicated running a business could be. He actually doesn't have a business. He works at one.
Pros: neat books
Cons: no bathroom, staff has no respect for customers, the area is a little sketchy, not set up for people with disabilities (it's an old store)
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