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Businiess name:
Comcast
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Review by:
citysearch c.
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Review content:
COMCAST I was told that they would upgrade my service(Tripple Play package) for the same price I was paying for my current service(Double Play premium). $99/month including taxes and modem rental. They started out by mailing me a modem that I already had(not the one needed for phone service). It took around 10-12 phone calls(around an hour each call) to finally get the cable service correct. I took the modem in to the comcast office and spent an hour in line to get the correct modem. They told me that the phone would work on any jack that has had previous phone service(not necissarily with them). It did not and still doesn't. It works attached to the modem. I had to call repeatedly to get my internet connection set to the correct speed. Around the 3rd call of around 12 calls for the cable service alone they threw in Shotime free for a year. Then, a couple months pass and I haven't received any bills and no way of checking it online. I called and spoke with the tech department and they are baffled as to why I can't view it online and agree to mail me a detailed summary of the bill. This was after I spoke with a representative that rudely told me to look at it online. After the tech call, the customer loyalty department explained the bill over the phone(2 hour call) and explained that I'm being charged $109/month for my service and a modem rental fee plus taxes totaling over $133/month. That is a $34/month difference. Not what I was told I would be paying. They refused to correct the mistake that their service representative made. I had already paid a couple months of service at that rate and they down graded me back to the plan that I was initially on and expect me to pay their outrageous past due amount for the Tripple play package. They also explained that a tech would have to come to the home and activate the phone jacks for them to work(4 months later). I spoke to a representative in an online chat(that I copied the chat into Microsoft word). There, the representative told me that they DO have the Tripple play package that includes the modem and taxes for $99/month total and that the customer loyalty department can fix all of my issues. Next, they tell me that they don't have the package(that they just finished telling me they have) but to keep an eye out for the offer in the mail just in case they do offer it. It's a complete ""Bait and Switch"" scam. They should honor what they say they will do. If they do not know then, they should be trained before being allowed to sell anything. When I initially agreed to begin service with them(08-2011) I was told that I would receive a free $100 visa gift card. No conditions. Over the past year I have asked about it numerous times and was told that it would be noted in my account. No results. Today(over a year later), I found out that I must now contact a 3rd party about the gift card. I am completely frustrated(after about 15 calls within 3 months) with their company for not doing what they said they would do. \r
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Can anyone help? \r
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Can I be forced to pay for services that I did not have the entire time but they billed me like I did at a higher rate than I was told(by someone at a call center probably overseas)? \r
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In the future, I will also aviod the guy coming to the door to sell cable(I still remember his name because of all of the problems I had starting out in 2011 too).\r
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Are other people having this problem with them?
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