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Businiess name:
Innovative Audio
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Review by:
citysearch c.
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Review content:
I recently had a stereo system installed by this place. I dealt with an initially very friendly salesman named Rob. I bought a head unit, subwoofer and amplifier. The salesman told me that they would mount my amp on the back seat. The salesman told me that they would run the RCA cables separate from the power cables back to the trunk. The salesman told me that they would put something on the bottom of the subwoofer to keep it from sliding around in my trunk. None of those things happened. Substandard in every way.
Everything worked so I did not think too much of it but was a bit disappointed in what I got for my money.
Later, when I started having trouble with the head unit, I called and was told that they would be able to swap it out in about an hour, just call and make an appointment. This sounded great until I called, made an appointment and showed up.
When faced with actually having to do something to back their products up I was told that I would have to leave my car with them for ""a couple of days"" for them to troubleshoot the issue. Or they could take the head unit out and leave me without a stereo for at least 2 weeks. He was rude about it and offered no other options as he apparently just wanted me out of the store.
None of this was acceptable. And when confronted with it, the salesman acted like I was being unreasonable for expecting them to keep their word. And as I walked out the door, the salesman was making snide comments about customers and warranties clearly aimed at me.
Avoid! Or if you must use them, get EVERY detail in writing and get a signature on it. But really, don’t waste your time or money there are plenty of other worthy shops in the valley.
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