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Businiess name:
Step-N-Out Instant Shoe Repair
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Review by:
citysearch c.
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Review content:
You will get charged the premium upfront, then if you do not like the work (and chances are you might not) or if there is an issue, the owner will be VERY RUDE, and that's not saying anything.
PLEASE READ ON: After failing to do a quality job on my shoe repair (crooked stitching on my Prada shoes which I paid $25 for to get done right - only 3/4 inch of stitching, mind you!) and after I asked to fix it, he yelled at me, told me to get the F out (really, I am not making this up!!!), then proceeded to shout at me at the top of his lungs using the f word several times, then he called me a ""stupid woman"" and used other sexist comments complete with profane gestures - I am not kidding! - that is how he refused to address the problem. I could not believe it, still can't, things like that just do not happen in a town like Santa Barbara! I went home shaking and filed a complaint with the BBB.
Do we really want to give business to someone like that? And get overcharged for a badly done very simple repair job? Unbelievable, really.
I think supporting a business where the owner is abusive to customers like that has no place in Santa Barbara.
Cons: VERY EXPENSIVE NOT WORTH IT, ABUSIVE AND RUDE OWNER
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