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Businiess name:
Best Buy
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Review by:
citysearch c.
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Review content:
I purchased a Droid phone 6 months ago from the Chesterfield location [store 143] with the promise [from associate Ryan Simpson] that the black tie protection plan would cover all accidental damage with an on-site replacement.
When trying to take advantage of this to repair a faulty screen, I was told that the phone would need to be shipped off for service [up to a week] and only if it was deemed irreparable would I receive a new phone. Best Buy managers were unwilling to honor the on-site replacement, and were unwilling to refund any part of the black tie plan as a compromise to the situation.
It took nearly 20 days to get my phone repaired, it was shipped back without the battery, and the replacement battery offered in the store would not fit my phone. I was offered a compensated offer to purchase the correct battery at a nearby Batteries Plus.
It took over 2 hours to get my replacement returned to me in the store due to the issues with the battery and with reactivation of the Droid.
I will be canceling both BTP plans for my two phones and will not be buying phones from Best Buy again.
Even when calling for service updates, my wait time to speak with an associate was 12 minutes on my first call and 19 minutes to speak to a manager when debating the attempted refund of the BTP.
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