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Businiess name:
State Farm
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Review by:
citysearch c.
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Review content:
I've been a customer of State Farm for 20 years, but they aren't on the top of my list anymore. I was quoted $30 less per month on my car insurance premium by my husband's insurance company, so I called to cancel my policy. The receptionist said, ""okay it's cancelled"" -- didn't bother to even ask why I cancelled (which, by the way, made me REALLY feel like I didn't matter after being a customer for 20 years), and she didn't tell me when I could expect to receive notification of the cancellation. I called them 8 days later because I didn't receive anything in the mail to confirm my cancellation (since it's a local agent, I thought I'd hear something pretty quickly -- funny, when I signed up for insurance on my new vehicle, I received everything in the mail within 2 days). I left a voicemail message and provided a callback number. I never received a return call. I called back again today, 12 days after cancelling my policy, because I received a ""Notice of Payment Due"" that was prepared March 13th. The receptionist was curt and said ""your policy is cancelled"". I asked if there was some type of cancellation number, and she said no. She told me again that everything was cancelled, as if I was stupid. She couldn't tell me when I'd receive something in the mail, just that I would. So, now I get the pleasure of contacting my bank to let them know that any charges from State Farm are unauthorized, to make sure that the premium doesn't get deducted. And, State Farm doesn't have a main office to call to confirm that local agents are communicating with the Insurance Support Centers (who issue the bills), so there is no way for me to talk to someone who might be more helpful. Overall, this experience has been extremely disappointing. And, obviously has prompted me to write this review for any interested parties to read.
Cons: Won't return your calls and generally unhelpful
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