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Review content:
I've been incredibly disappointed with my experience, mostly because of exceptionally poor customer service from the management team. I hate to give this gym such a poor review because my personal trainer is fantastic, she's really knowledgeable and a great motivator, but unfortunately that's been overshadowed by other things.\r
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Clearly, the gym opened before it was ready. On several visits, the gym has been under construction, workers cutting up pieces of metal equipment (which made a horrible screeching noise and emitted awful, metal-on-metal odors), re-programming treadmills and forcing me off of my machine in order to do so, and painting walls (again emitting fumes; probably not good while people are working out and breathing heavily). I went to a scheduled kickboxing class, which they canceled and neglected to inform anyone until five minutes after the scheduled start time as everyone waited, wondering when or if the instructor would show. As a previous poster noted, the stretching room is the size of a closet, and parking validation is quite limited and restricted.\r
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I urge anyone still interested in joining this gym to do a pre-paid membership if at all possible because they make it extremely difficult to cancel a month-to-month, automatic-debit membership, and will continue charging you for a membership until you jump through all the crazy hoops they devise. Unexpectedly, I'm moving almost 1,000 miles away, and even though they have a clause that allows someone to cancel membership if relocating more than 25 miles away, they're making it ridiculously difficult to get out of my contract, in addition to taking on a very condescending and passive-aggressive attitude toward me since I requested the cancellation. At Rain's more established location in Queen Anne, other Citysearch users have reported similar problems. Take caution.
Pros: Great trainers, new equipment, new facility
Cons: Limited classes, rude management, under construction
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