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Businiess name:
Flow Fitness
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Review by:
citysearch c.
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Review content:
Current Rain members: SUBMIT YOUR CANCELLATION REQUEST IN-PERSON, IN-WRITING, 60 DAYS PRIOR TO THE END OF YOUR CONTRACT.\r
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Do not listen to the staff members that tell you anything otherwise. Do not assume that any staff member at the front desk knows anything about the cancellation policies. Do not call to ask questions, as you will not be able to talk to anyone that knows what they're talking about. Just make the effort to go into the club to do it in person or you will not -- under ANY circumstances - get out of your contract on time.\r
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I had the heads up on cancelling early, so shame on me. I called in mid-December to cancel a membership ending mid-Feb, and was told to call -- by a staff member -- in 30 days. I put this date on my Outlook calendar, and did just that. I called in mid-January, and talked to a different staff member who didn't know what I should do. I was put on hold while she asked, and she came back to tell me that I either had to come in, or to mail it in writing. I asked when they needed this by, and she said to do it in the next couple of weeks. She should have said to come in that very day. As I now know, the managers at Rain will NOT make right any incorrect actions towards the cancellation policy -- even actions that were taken due to misinformation given by THEIR staff members. I guess they'd rather take a customer's money than have them leave with good things to say about their club. \r
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The only redeeming quality about this club is Priscilla, who is the bomb. But she also works at other clubs, so you'd be best served to find her there.
Pros: Some classes, not very crowded
Cons: There's a reason it's not so crowded
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