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Businiess name:
Pork Chop Screen Printing
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Review by:
citysearch c.
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Review content:
Slightly less than half of the shirts we ordered we're not done correctly.. Upon reviewing our order, we noticed a substantial variance in the ink resembling a zebra striped color effect over the printed area. The color that was supposed to be an off-white throughout got so distorted in some places that it was dark as mustard yellow.
Besides the fact that Julianne, the manager/owner/bulldog tried to push these off on me, when called out for the mistake she grew incredibly hostile and argumentative.
At first she claimed not to see any error, however after pressing the issue her pressman had chimed up from the background that the bleeding was caused by bad dye from the shirt. This had apparently bled into the wet screen-printing inks while the shirt was curing. What first seemed like bad quality control had now turned into a matter of dishonest business practice.
Julianne now got more aggressive, telling me that I'm being unreasonable and this is just how screen printing works. I'm not an idiot - I have been working professionally as a designer for over 7 years and not once have I had a screen printer produce an end result with this kind of variance. I explained this to Julianne and she stormed off telling me to let her know when I was done examining the order.
After counting the bad shirts, we then engaged Ms Porkchop in conversation again. We showed her the amount of shirts that were bad and explained that we had clients that pre-ordered these shirts and wanted to know what she wanted to do to make right on the order.
Julianne then went into a tirade calling us completely unreasonable and telling us that she wasn't going to reprint anything. After some harsh negotiation she finally agreed to deduct the cost of the bad shirts from the order, but only after telling us she'd never work with us again (and making several other snide comments in between).
This isn't the first time I've heard horror stories about working with this wonderful woman and I'm sure it won't be the last. If you have any standard for quality or believe in accountable business practices, then FIND ANOTHER PRINTER!
Pros: Local
Cons: Quality Control, Business Ethic, Professionalism
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