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Businiess name:
Artistic Stone Kitchen & Bath, Inc.
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Review by:
citysearch c.
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Review content:
The 50% savings may have been a thing of the past, but I did not come anyway near the 50% savings. If your counters do not exceed the standard 108"" then perhaps ordering granite would not be a problem. They state it would take 2 weeks to order over 108"" and a 2 week install after. Two weeks went by and I left a voicemail for a follow-up. I received a call from my salesperson who asked me if I decided on what I wanted to do...since they kept pushing connecting two pieces with a seam on the counter instead of clean slab without seam. I again told her that I did not want a seam at all...and she was to have ordered the slab over 108"". Now, I was told that it might be impossible to get something over 108"" but she will check. Again I had to call back and was told they had one slab. The problem is that I needed TWO slabs over 108"". Again, I would receieve a call back. Still she was trying to push the easy way out by saying they could just seam two pieces together. Finally, they had another but Ogee cut I wanted could not be done because they only had Bullnose...so I settled for bullnose. When the installers came to install, they had the wrong width written down which I had to correct. I asked them to make sure the holes they cut were OK for my new faucet. They stated ""it is standard holes and it would be ok."" However, when I went to hook up my faucet the plywood was not drilled wide enough. Also, the caulk shrunk leaving a gap against the walls. The top granite slab was cut 1/4"" too short and filled with caulk. Chipped drywall was showing underneath. Did not prep well and dust was everywhere. I will admit it does look nice if look pass the gaps and lack of customer service. If I did it again, I would have stopped hiring them from the first time they forgot what they were suppose to do and went elsewhere. I am having my bathroom redone and will not be using them.
Pros: One day turnaround
Cons: customer service, call backs, limited supplies for over 108"
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