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Businiess name:
Original Springs Mineral Spa & Hotel
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Review by:
citysearch c.
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Review content:
We just returned from a night at the Original Springs Hotel and what started out as an ok night, ended up being the morning from hell. The hotel is ok, very old, our room was slanted, and the TV was 100 years old; but we enjoyed the ""antiqueyness"" of the room so it was ok. But our A/C went out during the night and we had the worst night's sleep ever. It had been 103 degrees the day before and it was HOT. We planned on staying the day and even had reservations for another night but decided to check out. The management was unsympathetic to our horribly uncomfortable experience and did not offer any kind of compensation for our troubles. We asked if they would and the manager's response was ""Sorry, can't help ya, it's not our fault...it's the electric company"". We weren't looking for anything monetary, just something to say - ""Hey we care!"". Even a 10% coupon off our next stay would have removed some of the dissonance. We left and informed her we wouldn't be back to which she responded, ""Sorry to hear that."". This hotel does not care about their guests. Heed my warning you'll get better service at the Motel 6 right up the road for less of your hard earned money.
Pros: indoor pool and nice restaurant. WIFI
Cons: Apathy of staff and management. Outdated equipment.
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