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Businiess name:
United Cab
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Review by:
citysearch c.
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Review content:
I have been using United Cab for almost a year with no problems....until recently. I call for my cab at least an hour in advance FAITHFULLY & normally, they have my information in the system so I don't have to repeat it EVERY time & there is a cab there a few minutes early to take me to work, which takes all of 6 minutes to reach. In the last few months I have had nothing but problems. I was quoted 15 minutes & after an hour was informed that a cab STILL wasn't even on the way yet. I cancelled the cab, the guy came ANYWAY, walked into my job (a busy restaurant in the middle of dinner rush) thanked me for wasting his time & stormed out the door. Another time, I called at 3pm to be picked up at 4pm. The guy came at 3:40, said he wasn't told about the pick-up time & told me if I wasn't ready he wasn't gonna wait. I told him to leave, & called back for another cab, expressing that I did NOT want him to come back. He came back anyway, didn't TELL them he was coming back & when I recognized his voicephone from the call, he ARGUED WITH ME THE WHOLE WAY TO WORK. The replacement cab called me as we were turning into my job & I had to regretfully inform her that she wasted her time. She was obviously irritated, & with good reason. The final straw was yesterday: I called a cab at 2:30pm to be picked up at 4, figuring an hour and a half would be sufficient time to get a cab to me. At 4:05pm I called back to get an ETA & was told, again, there wasn't even a cab on the way. At this point, I am LIVID. I ask the lady what I can do to avoid this in the future & was told that it is all a matter of whether they have cabs in the area.....really? Then you shoulda mentioned that BEFORE you told me you would have a cab for me at that time. I would rather catch the bus than deal with this company. Only a handful of the ""drivers"" DON'T scare the SH*T out of me when they are behind the wheel, some of them listen to stuff on the radio that is quite uncomfortable to sit through en route to my destination & if you aren't lucky enough to get Tanya or Monique when you call, then more than likely the dispatch person will be rude, short & nowhere NEAR personable. If they don't have cabs to accomodate the call, they should say that...now that I think about it, that shouldn't even be an issue! This is a HUGE cab company & I am giving you more then an hour to get to me! They could be in Fort Myers when I call & wouldn't be as late as they have been! Bottom line, DON'T GIVE THEM YOUR BUSINESS UNTIL THEY CAN HANDLE THEIRS!!
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