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Businiess name:
Ultimate Property Management
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Review by:
citysearch c.
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Review content:
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1) I had trouble having my phone calls returned, sometimes waiting 2-3 days. Usually I had to call back again and again. UP has only one email address. \r
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2) Simple requests such as pictures following moveouts were difficult to attain. I had to ask them to go back to get them. \r
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3) Without notice, UP took it upon themselves to hire a company to go and spray for weeds and pass on charges to the owner and tenent. Lease agreement holds tenent responsible for weeds. (Home is apart of HOA)\r
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4) Tenent complaints were not tended to in a timely manner. Case in point - tenent notified UP that the stove has two burners not working. The matter wasn't resolved until a new property managment company was in place (>30 days later). \r
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5) UP didn't follow strict instructions and signed a tenent for 6 months vice 1 year. \r
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6) UP sent out contractor to replace generic shower head, what was installed was a premium variable shower head. (Good for tenent, not so good for me) Would have prefered prior notice of purchase.\r
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7) Industry standard I'm sure, UP uses it's own pricy repair contractor. They didn't look out in my best interest keeping repair costs low by shopping around. \r
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8) UP was instructed to have all locks rekeyed and send me a spare set, this didn't happen. \r
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9) Monthly payment was inconsistant sometimes being received the 2nd-3rd week of the month. If late charges were charged to the tenent, UP kept them. \r
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Overall, I believe it is Ulimate Properties' poor service to the tenent that has lead to a high turnover rate of this property.
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