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Businiess name:
Patio Bike Shop
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Review by:
citysearch c.
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Review content:
I can't believe the Owner lied to my face.\r
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I had moved a month prior to Ironman Wisconsin 2011, and left my race bike behind. I asked my dad to get a tune up for me and we recieved great reviews from Patio Bike so he went there.\r
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My dad didn't know what to look for when picking up the bike, and he was told they didn't have to do much work because I take good care of my bike (rightfully so the last tune up was 2 months earlier). \r
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I got into town and had to get to Madison for check in (must be checked in by 4:00pm or you don't race), when I picked up my bike from my Parents' house the gears were grinding (previously not an issue) and it was dirty- like it was never cleaned. \r
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I was in a bind- I didn't have time to go back to Patio Bike but I called and shared with them my issue- they said i could bring it in- but I had to get to Madison, that was not an option. \r
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After checking in for the race, I took my bike to another bike shop, and right away they knew there was a problem. $40 and an hour later, they fixed the problem and cleaned up my dirty frame.\r
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I went into Patio Bike after the race to see what they could do for me - I was inconvenienced and paid an extra $40 for their mistake.\r
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The owner lied right to my face, he said when my dad picked up my bike, he was shocked at how clean it was (a lie). \r
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He said he provided me a service and that was that. My mistake was not getting to my bike sooner to make sure they did their job right- so if i had to i could go back to them to look at it I could. BUT I shouldn't have had to do that- they should have done their job right the first time around. \r
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Take responsibility for your poor service, don't lie to the customer. I don't care if i was a one time customer from out of town- I was still a customer.
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