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Businiess name:
Broom Hilda Cleaning
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Review by:
citysearch c.
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Review content:
Many times your first impressions will dictate if you want to work with a person or not, I should have went with my gut instinct and looked elsewhere! When I was first called to set up an appointment this women spoke to me in a very derogatory manner, I figured that she was mad at her boss and was having a bad day! Turns out-she was the business owner and she was rough around the edges to say the least. When asked for a quote she snapped at me and insisted that my boss knows what to expect as he has used her business in the past. A woman of her caliber (a business owner conducting business with another business owner in a close knit community) shouldn't have been so downright rude right off the bat. I did as I was directed and set up the appointment with her. When I received the second phone call from her she again did not make the phone call a pleasant one to take. Not just a little bit rude, allot rude. She was very harsh with her words and acted as if I was a complete waste of her time. Very hard to conduct business with someone when you want to slam the phone in their face. After the work was complete (a so so job that I could have hired my own teenage child to complete had I known it was so simple). The job, seemed to take no time at all altho the owner acted as if they needed an entire day. The kicker is when we receive a bill for a jaw dropping amount. I had my very own employees want to open up a business of their own to rake in the dough! They thought to themselves- WOW! With a razor blade, Family Dollar ammonia, paper towels and a bucket of water and we can be rich! I feel the hours logged was ballooned- This is no way to conduct business in a small community where people rely on one another for referrals. The owner in my opinion, needs a class in Customer Service and perhaps they will teach her how to speak to prospective customers, and possibly even tell her to change her business message! That right off the bat is a bit jarring and should be used as a warning to STEER CLEAR & continue your search elsewhere. MY Reference Note: NOT AVAILABLE FOR RE-HIRE!
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