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Businiess name:
B & O Espresso
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Review by:
citysearch c.
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Review content:
I was told that B&O has the best desserts. I almost never dine by myself but I was so excited to try it out that I went in yesterday when I unexpectedly drove by it. The food was great, but the service was mediocre. The server did not check on me once, and I had to ask for a refill on my coffee 10-15mins after it was emptied. The only time the server came over was to drop off the bill and the fastest service I got was after I had slipped in my credit card. I'm a waitress myself, so regardless of the mediocre services I still gave a 18% gratuity, because I was very satisfied with the food and believed that the next time I visit the service would be more satisfying. I went in today again for a cup of coffee and some dessert. With a different group of staffs, the service was even worse than yesterday. My friend and I were standing in front of the counter with 3 servers behind it for about 10mins. They were literally within arms reach, not one of them bothered to acknowledge our presence/greet/asked if we needed help, instead, they were busily chatting away. When one of them finally made eye contact with me while drinking her water, she went over to whisper something to the other staff, and finally walked up and asked me, ""did you guys need something?"" and then she continued to apologize saying she thought I was waiting for someone. Of course I was, I was waiting for one you unhelpful waitresses to greet me and maybe / possibly provide some sort of customer service that you are being paid to do. Again, the desert was scrumptious, but the service was so despicable. Without asking me if I needed anything else, the server came over to drop off my check. I ordered another coffee and immediately after, she dropped it off again. After 40 minutes without checking on our table, and seeing that I'm not paying my bill, she finally came over to ask me if I needed a refill on my coffee. I love the food, I really hope the service will improve and not ruin my meal.
Pros: Food, Ambience
Cons: horrible, depicable service
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