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Review content:
UNPLEASANT EXPERIENCE WITH TOMMY
I own a 1996 Saturn, and it is old, but has been well maintained throughout the years considering the city miles. I have been a customer of Tommy's from Great Bear located at 52-19 Queens Blvd for a little over 4 years. I will be fair, and honest in my experience with Tommy today. I own a standard, and a clip popped in the shifter, i called Tommy to let him know i was getting my car towed to him, and if he could look at it for me. I also asked if he could check my window, and he said no problem. He later called my girlfriend, and stated that the clip in the shifter was broken, and Saturn no longer had the part. He then told her that he called a junk yard, and the part would cost me $225 not including labor. So it raised an eyebrow. Thankfully for me i have a cousin in the business who told me that was highway robbery.......I then call Tommy after speaking to my cousin, and asked him if there was a way to lower the price,,which of course he refused. I then tried to have a conversation with him, regarding the part, that wasnt anyway near worth that kind of money. His response was its $225 dollars plus labor, meaning almost 400 dollars for a 50 dollar part. Im assuming by his nonprofessional attitude he was insulted at the fact that i called the junk yard, and was told he wasn't even quoted a price for the used part. So that tells me hes robbing me blind!!! I then stated after listening to him loose his cool,,that i would come pick my car up and take it elsewhere,,,his response was OKAY BUT IM CHARGING YOU 75 DOLLARS FOR BRINGING IT HERE.......I am completely taken back, and sick to my stomach to think of all the money i was overcharged......I will be reporting him to the BBB!!!! Very disappointed.....
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