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Businiess name:
Chang's Mongolian Grill
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Review by:
citysearch c.
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Review content:
I have taken people here to eat on a few occasions. The sauces tend to be watered down and unattended. Asking for more ingredients seems to be an issue.\r
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At times, meat may not be well frozen in pans- take food off the bottom - I once became very ill after a meal here that was cooked quickly.\r
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Table service is questionable - it depends on who is working.\r
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Wraps are very thin and tasteless.\r
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But my most recent trip was the worst. \r
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Since an employee was talking on the phone, the person up front - I was now told the manager on duty that night, attempted to repeatedly run the charge for my meal through only to see the message ""Line Busy"" on the credit card Machine.\r
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I asked if it was because they only had one line and it was in use and he said ""yes"". After a few minutes of waiting, he finally pulled out the manual machine, made an imprint of my card, wrote down the CCV off the back and had me sign it. My $45.00 meal for three was billed at $191.00 in addition to two other merchant charges made using my card number and CCV (without my card).\r
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Calling the restaurant was even worse - constantly getting their fax machine and other times no answer. Tonight the manager could have cared less saying the would never charge me more than TWICE for the same meal - is this a common occurance? Interestingly enough, it can't be blamed on the machine as the one charge alone came through as exactly that - one exact charge to my account for the entire amount - not four consecutive authorizations and then two more charges later that night.\r
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All in all, my $45.00 meal turned into $320.00 worth of charges on my card. Now my bank is asking 120 days to investigate saying that the information used for that night and two other charges were confirmed by the CCV on my card and for the next four months, I am out $320.00.\r
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Needless to say, showing their lack of concern by tonight's General Manager, there will be no return trips to this location.\r
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Pros: Great food when all of it is available and replenished regularly.
Cons: Service by servers and management lacking quite a bit.
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