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Businiess name:
Onion Creek Coffee House, Bar and Lounge
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Review by:
citysearch c.
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Review content:
Our first visit was with another local Heights couple on a beautiful Friday evening. Onion Creek was obviously a popular spot. The parking lot was full as were most of the tables.. The bar area inside had three lines of ten or so people each waiting to place orders. The atmosphere was chaotic but with a certain casual ambiance that was appealing. The couch are inside was deserted in favor of the much more popular outdoor deck.\r
After placing our orders for sandwiches and burgers we sat outside at one of the few free tables left. We waited. After half an hour the other couple's sandwiches arrived. We waited some more. Eventually we checked with the bartenders who also take the food orders inside (there is no waitstaff). We were reassured our burgers would be out in about ten more minutes (We could hear screaming in the kitchen where a fight had broken out between two employees and the manager had to leave to break it up). After another twnety minutes I appraoched the bartenders again with my receipt in hand. I was told they had no record of ever having placed the order. The other couple with us who suggested the establishment were very embarressed in spite of the situation not being their fault. The bartender became rude and began pointing to the front of a menu on which was written a disclaimer regarding service/orders. After an hour's wait and no acceptance or responsibility for the lost order or offer of an apology from the manager (returned from breaking up the kitchen fight) we (thanks to the receipt!) got our money back in cash (minus the 20% tip I had paid by credit card when initially paying). I didn't care at that point. We were just happy to leave and get dinner somewhere else. I wouild recommend this place as a terrific venue for drinks and casual evenings outside on the deck when the weather's good. The food our friends received looked good as were the drinks but the service appears very poor at the present time. I hope that the service improves.
Pros: Outdoor Deck, Beer Selection, Casusl Ambiance.
Cons: No Service, Terrible Attitude of Staff, Lost Food Order.
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