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Review content:
I was satisfied with the initial work, done by Blue Horizon. Their technician gave me a written 6 months warranty, on the $250 worth of work he did. Quite a bit of leaves had accumulated, as my system had not been running correctly for a while, and I couldn't afford to keep up the pool. However, an hour after the technician left, the sweeper stopped running, and I couldn't get any suction at all. I called him back, (it was a Friday afternoon), and he gave me some instructions, which I worked on, for hours, over the weekend. For 2 weeks, I tried to get them back out. Finally, today, Gary, (the owner?) called me this morning. He said he was on his way. I told him I was still in bed, and he said fine, as long as someone could pay for the work. I reminded him that this was a warranty issue. His attitude changed, IMMEDIATELY. He said he'd have to call the original technician, to find out what he had done. He called me back, and said that it probably wasn't going to be covered under warranty, because of my ""negligence"", for not getting the leaves out! The whole point of hiring them, was to get my system running, so I could GET THE LEAVES OUT! Then he proceeded to tell me I waited 2 weeks to call, when I've been calling for 2 weeks, but hello, the warranty is for 6 MONTHS! Gary then proceeded to tell me that the other technician TOLD me that if I didn't get the leaves out, the warranty wouldn't apply. HUH? So Gary insulted me, condescended to me, implied that he was present at my conversation with the other technician, and that the pool pump not running was ""my fault"". This is the worst example of customer service I've seen in a LONG time. I would not hire this company again, if my pool resembled the BLACK LAGOON. I will be taking them to court, where a judge can decide what's what. Buyer, BEWARE!
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