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Businiess name:
BMW of Mt. Laurel
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Review by:
citysearch c.
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Review content:
This dealership damaged my vehicle while in service for regular oil change. They shorted the CIC unit, which is the enitre navigation, bluetooth, entertainment system. After consistently arguing with them, i was finally able to get a NEW part in my vechile becasue otherwsie they put a remanufactured unit. They kept my car for 3 months and still they are not able to fix it compeltely. Now they state that they dont know how to program the software to fix bluetooth sync. They have also refused to provide a apology, loaner vehicle, compensation for the headache that they have cuased. DO NOT BUY or SERVICE your vehicle at this dealer. These people are scams. Also, BMW customer relations is a scam at this point becuase after complaining to them, Rebecca from customer relations told me that they only believe what their delaers have to say, Not their customers! It just doesnt make sense giving BMW any business with this type of operations they are running.
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