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Review content:
Wow, where do I being??? My experience at BMW of Mt. Laurel was so appallingly bad, I cannot accurately convey it in the 4000 character limit here. Not a shot at Citysearch, but maybe they should think about expanding the text box limit to accommodate the outlandish horror stories that inevitably follow when you do business with a dealership like this.
Let me summarize- I was sold a Certified Pre-Owned BMW that would not pass inspection without thousands of dollars in work. It took a month to get BMW of Mt. Laurel to own up to their mistake, and just as long for them to send me my registration and tags (I bought the car out of state). It's a great feeling when you purchase a 35K car and can't drive it because it won't pass safety and emissions, and doesn't have plates. With that said, please try to find my full review on other sites under the screen name AlpineWhite135i.
My issues with BMW of Mt. Laurel lie in their complete disregard for the guidelines and procedures set forth by BMWNA for offering a car for sale as a “Certified Pre-Owned” vehicle, as well as poor customer service. They clearly purchased this car at auction as an off-lease vehicle (as per the CARFAX report), and then hastily repainted the bumper and offered it for sale as a CPO vehicle, without performing any required maintenance or repair. My repeated contact with this dealership for numerous issues yielded painfully slow progress, taking over a month to get full resolution. The extreme delays in receiving my tags and refund for overpayment of registration fees (five months for this) only served to exacerbate my displeasure with this dealership. Poor communication was also an issue. Only one individual there has any understanding of how to communicate with another human being, service manager Ray King. Everyone else I interacted with spoke like a hustler and failed to listen or understand my concerns, even when I made such statements like “You sold me a $35K paperweight”. No one there cared that I could not drive my CPO BMW due to paperwork issues and mechanical problems, all of which were BMW of MT. Laurel's fault. This was my first experience buying a BMW and I was initially very excited, however it has left me with a very bad taste in my mouth. I will likely not purchase another BMW in the future as a result of my experience with this dealership. In short, BMW of Mt. Laurel does not care about relationship building; their approach to selling cars is the old ""sucker born every minute"" approach. Once they have your money, forget it. I would strongly recommend that you do your research, and go with your gut. Remember, if it “feels” wrong, it probably is.
Folks, if you want an accurate assessment how a dealership treats its customers, please understand that reading the ""good"" reviews will give you a false impression, particularly when most of them seem to be written by the same person (possibly dealership employees using phony accounts?) Look closely at the way they are worded and how they all seem to paint the same rosy story of how great the dealership is both sales and service. Is this simply a coincidence; I don't think so! I mean come on; some reviews say the dealership is ""family friendly"". What exactly does that mean? Have you ever encountered a dealership that said ""I'm sorry sir, but we don't allow children or women inside our vehicles or buildings""? No, you haven't and you never will, therefore all car dealerships are ""family friendly"" and as such, you should be skeptical of a review that employs the use of platitudes to convey a point.
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