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Businiess name:
Bel-Air Camera Superstore
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Review by:
citysearch c.
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Review content:
I am a Manager at Bel Air Camera. just a quick response...I don't know about this exact transaction but I can say this...The day this occurred, Canon had just started an instant rebate program on their lenses. it's possible that the person you spoke with was unaware of the instant rebate and as such quoted a price that was too high. Not a great defense, I know but without knowing who the person you spoke with is or what lens we are talking about, it's the best I've got. \r
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I am usually able to honor our internet pricing in the store, as long as you tack on the $15.00 average shipping charge. You must understand that there are higher costs associated with a brick and mortar store as opposed to an online site...we have salespeople to pay, you get to try the equipment, see it there are any imperfections in the lens, open it and make sure it's exactly what you want and will do what you want it to do etc. \r
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I appreciate hearing about issues like these because it gives me the opportunity to address them with the staff so that in the future, the same mistakes are not made. I only wish that whoever had this experience would have asked to speak with the manager so I could have dealt with it right then and there, I can't fix a problem that I know nothing about.\r
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If anyone has an issue with any aspect of Bel Air Camera, please feel free to contact me\r
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barry@belaircamera dot com
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