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Businiess name:
Bel-Air Camera Superstore
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Review by:
citysearch c.
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Review content:
I am one of those retail cogs in the wheel without the power to change things. We are not all cut from the same cloth.\r
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Addressing the internet price difference, yes the prices are cheaper on the net, and that is true in most stores with an online presence. The response to the clients that have given us a negative review should have been respectful and informative. I am very sorry if some of my fellow staff were curt, this type of behavior reflects on all of us badly, and for that I sincerely apologize for all of us.\r
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Believe it or not according to the United States Department of Health and Human Services we are paid below, at ,and slightly above poverty wages. Salesmen and women rely on commission to make ends meet not unlike a waiter who depends on tips and not the hourly pay. So the idea that a minimum wage employee would be better is not true because that is what we are paid, give or take a dollar. The result is a worker who must sell to survive and this can erode the service at times.\r
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I can say from personal experience that many of our clients are very happy with our expert service and that many of us absolutely do take the time to help a customer learn about the camera they are buying. We also welcome our clients to come back for further instruction if need be. Many of our customers arrive with both camera and laptop. Mac or PC we do our best to help, try getting that kind of service with a big box retail clerk or an internet salesperson.\r
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If any client has a problem at my store they should ask for a manager immediately. Barry, the floor manger, would not hesitate to help. In fact anyone who may be reading this and would like to complain/complement any of our staff should do so. Bel Air Camera_310-208-5150 ask for Barry\r
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--TCW
Pros: 50 years in the business with good old fashioned service.
Cons: Old fashioned service.
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