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Businiess name:
Stereotomy
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Review by:
citysearch c.
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Review content:
Response to the ""Total Lack of Respect' post below.
I was the 'clearly non-customer' that the employee was 'shooting the breeze' with. As an actual customer that has also spent 'literally thousands' with this shop (this year) I was shocked by the way this person acted toward the employee. His description of the events, while generally accurate, leaves out an important detail. His response to the quoted price was not 'really, this is probably about a 20 minute job'. His actual response was literally 'What?! That would take me 20 minutes...' The employee responded exactly how I thought he should, saying ""then why don't you do it yourself?""
I don't understand why someone would seek a quote from a company which performs these tasks professionally on a regular basis and knows how much time is required to perform these tasks properly, then question their expertise and tell them you could perform these tasks better/faster/cheaper yourself. If it's so easy, why bother taking it to them in the first place?
Stereotomy has performed custom installations in both my show cars and daily drivers. They have been consistently outstanding on price, service, and craftsmanship. I'm sorry the reviewer was turned off by the employee chatting with someone, perhaps he felt the employee should have been trying to hard sell me to buy things I didn't need and then get me out of there. Personally, I consider that relationship building and great customer service.
I'm going to keep buying 'overpriced components' and the rest of my car stereo requirements from Stereotomy not because it's convenient based on where I live but because supporting a company that is passionate about its customer's satisfaction is the right thing to do.
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