Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Hinshaw's Honda
|
|
Review by:
citysearch c.
|
|
Review content:
My wife and I went to Hinshaw's a few month ago to buy a CR-V since one, we're pregnant and two, we have bought cars from them before. When we found the vehicle we wanted we sat down with the seller to go over the numbers. We advised the salesman that we thought there was so much left on the vehicle that we were trading in and he told us to sit at his desk while him, the manager, and the finance person would crunch some numbers. After a few minutes, the salesman came back and advised us that it turns out we had a little bit more owing on the car than we estimated but it wouldn't be a big deal. So after a little waiting and debating the figures we agree and we signed the vehicles for the vehicle. After a few weeks, Jeremy from Hinshaws called us letting us know that we needed to sign some new papers because he found a new loan company. We came in and signed the papers thinking this was not an abnormal. After a few days, Jeremy called me to let me know that I owe Hinshaws $900 for what was owing on the total pay off of the old car...they had set the payoff to our original estimate, not the amount they knew was owing on the car. After disputing this issue with Jeremy, I told him to email me so we could sort this out and we had no problem taking the car back to Hinshaws. Jeremy NEVER emailed or called me back...I called Jesse the sales manager to discuss the situation. Jesse told me that he would resolve the issue, however he never called me back either. After a month or so, my wife and I received a bill from Hinshaws for the $900. We decided we had enough and on a Saturday morning decided to pay Jesse and Hinshaws a visit. When we arrived we asked for either someone in finance of a manager. Since everyone was in a meeting, they had Monte, another manager assist us who walked around like he was a big shot but didn't really help us. Finally, Jesse came out to meet us, and we told him of our dissatisfaction of what has transpired and what they could do to assist us. He told me that he had called me back previously and said i could work out a payment plan with Hinshaws which I do not remember him calling me back, because he never did. He then went through the sales agreement with me. I told him I know what the agreement says but my family had bought a total of seven cars from them and they should be able to appreciate their loyal customers better. He said, unfortunately there is nothing he can do. I told him that I am never going back to Hinshaws again and I will let everyone know how unappreciative of their loyal customers they are and how they say one thing but do another. Also, they struggle with their customer service. I can honestly say I will never go back to Hinshaws ever!!! I will be writing a formal complaint to this company as well as the better business bureau.TERRIBLE CUSTOMER SERVICE
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|