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Businiess name:
Honda of Serramonte
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Review by:
citysearch c.
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Review content:
I purchased a used vehicle from Honda of Serramonte. Sales staff treated me fine. A. got it home and it started to overheat. B. found out the water pump was completely shot and had been bad for a long time (no fins on the pump at all! (replaced it) C. Engine began to knock 500 miles after leaving the dealership. D. Emails and telephone calls regarding the above problems were never returned. E. 40 days later I am notified by the dealership that the vehicle needs to be smogged? I need to take it to a ""Test Only"" facility (they did reimburse me for the cost, not my time) F. 60 days later they notified me I need to surrender the license plates? \r
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I understand the vehicle is a 98 with 98K miles, however I have never dealt with such an inept dealership who doesn't correctly deal with DMV issues before releasing a vehicle for sale. I paid $7100 for the vehicle and am facing $4000 in repairs..............least they could have done is returned my call or answered my emails.
Pros: Sales staff is fine
Cons: Emails and calls go unanswered, too many DMV issues
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