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Businiess name:  Honda of Serramonte
Review by:  citysearch c.
Review content: 
This is the worst car service I have ever received although I still love my new Honda. I think the service representative at the counter was not courteous and try to get me off his back because it was a ""warranties"" work that the company probably only allowed certain predetermined time to fix the problem. Honda of Serramonte was not able to fix the steering wheel problem the first time, and probably had to ""eat"" the extra cost if they had to fix it again... I noticed the very same steering wheel problem right a way when the car was returned to me. I went back inside and told the representative the problem... The service representative was trying to give me a bunch of computer print out and told me how they tried to fix the problem per the ""factory setting"". The representative was either lack of technical knowledge or just trying to get me off his back. I didn't tell him I am an engineer and also fix car as I was trying to ask them to fix the problem and not looking for a fight... He told me the car was fine and the problem was fixed, and refused to fix the problem and even told me that he had spoken with the general manager already!? Facing this unacceptable service and attitude - I just told him, ""I am not satisfied with your service and the car problem was not fixed, AND I am going to take my car to another Honda dealer to fix the very same problem."" I also told him that I will file a complaint once it was verified by another Honda dealer that there is ""problem""! ""I knew the bunch of the computer print out had nothing to do with the problem I wanted you to fix here..."" He was mad, then he told me I was going to have to wait ALL day now since I have to go back to the ""line""... Oh well, I got the car fixed finally and I did spend all day there! ;-( I do not recommend this dealer to anybody unless the management will take a look at the service attitude and culture of its service dept. The part department was OK though if you just want to get part there! Pros: Part department was OK if you only trying to get parts there. Cons: Pulling teeth to try to make them match internet price. Service Depart. was the worst!

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