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Businiess name:
Visible Difference Hair & Nail
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Review by:
citysearch c.
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Review content:
Don't bother arriving early for your appointment. My supposed appt was at 10:00 a.m.; owner showed up exactly at 10:00 a.m. to unlock the door. Told me ""that's the Key West way."" Well, sir, I'm on a very expensive Florida Keys vacation and don't enjoy spending ANY of it standing outside your door. Then, to add to my pleasure, he informs me that I ""missed my appt that was scheduled for the day before."" Excuse me??? I am renting a place 35 minutes from Key West. I had to be in Key West TODAY to pick up family at the airport at noon and that is why I scheduled my appt for TODAY at 10:00 a.m. in order to have my nails done in time to pick up my family. PLUS, why bother asking for my phone number if you're not going to BOTHER calling me if you think I missed my appt???? If you would have taken the time to call me and inquire as to why I wasn't there, then we could have corrected YOUR mistake and re-scheduled the appt for the original appt day and time!!! I even repeated my appt day and time to whomever answered the phone and scheduled the appt before I hung up. Yes, you tried to re-schedule and wanted ME TO WAIT UNTIL 11:00 when the nail gal showed up for work OR wait until later in the day -- REALLY????? I scheduled around my family arriving in Key West....sure, no problem in either being late picking them up or asking them to wait around an hour or more while I get my nails done -- REALLY??? Readers, unless your time is of no importance to you, stay away!!\r
P.S. Had a pedicure appt at Bert & Frannies Salon in Big Pine Key on Thursday. They called me on Wednesday and confirmed my appt with them. THEY know how to run a successful business!! Would have had nails done there, but don't take new clients for nails.
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