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Businiess name:
Costco Pharmacy
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Review by:
citysearch c.
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Review content:
Watch out for Costco?you get what you pay for, plus damage. I got my lenses replaced there, and the frames needed to be adjusted once they got back from the lab. Not a big deal and expected. However the first saleswoman they had help me automatically bent the frames (?boxed off? in her words) back to being perfectly symmetrical, in line with what she thought frames should be. Any professional or seasoned eyeglass wearer knows that most people?s faces are not symmetrical, and the frames don?t necessarily need to sit square on the table. The second woman, who came in because the first couldn?t adjust them, slammed and twisted my frames after seeing them for about 0.2 seconds on my face (metal Fendi 662?s, not purchased at Costco) so that they?re irrevocably damanged. She later became defensive ?I?ve been here just as long as Marilyn? when I told her to stop adjusting them. Rebecca started copping an attitude and huffed off when we refused to let her try to ""fix"" them back to their original state. ?It?s metal, they can be bent back? she said. Have you ever tried to bend back a paper clip that you?ve pulled apart? The metal frames are now wavy and utterly destroyed, and her ?fix? was the worst?completely warped and squeezing the sides of my face. I almost cried at the counter after seeing them. The first saleswoman told me to come back to see the manager tomorrow. This is the biggest display of incompetence I have seen in my 12 years of wearing glasses. Now, I?ll need to wait probably a month to get new glasses as the lab really does take 2 weeks.
Cons: Incompetence, damage to personal property, inefficiency, rude customer service
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