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Businiess name:
Grossinger Toyota North
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Review by:
citysearch c.
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Review content:
I brought my 2007 Toyota Camry to this dealership and specifically instructed them not to change my oil as I only use Mobile One, told them specifically not to wash my car because the soft cloth they use still puts spider web scratches on your paint. After I recieved service, I was dismayed to not only discover they washed my car, but also changed my oil and to put conventional motor oil is a huge no no once you use synthetic. I was also dismayed that my front bumper was scratched from a portor hitting it with another car. After voicing my complaint to the service director, he became very aggressive and instead of being apologetic, he was suggesting I go get service someplace else. Since this horrible experience I have never returned or will ever go back to a store that is callous and cannot follow the simplist of instruction.
Pros: close to home but that's about all
Cons: horrible service, do not follow direction, unprofessional staff
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