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Businiess name:
Kenneth's Studio For Hair
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Review by:
citysearch c.
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Review content:
I was referred to this salon by a couple of different people and was looking to do some highlights on my medium brown hair. After waiting two weeks to get my appointment, I showed the colorist the pictures of what my hair used to look like with highlights and what I wanted to look like ( light brown with ash blonde highlights). She proceeded to put a bottle of bleach into my hair and then warn me not to be alarmed by the ""reddish"" color because the highlights would blend in so well I wouldn't be able to see it anymore. Once we got to the mirror I realized the ""reddish"" tint was bright orange. The highlights she put on it were so yellow that my whole head looked like it could glow in the dark! I was horrified but I didnt know what to say because I was in shock. I asked what I could do about the orange color and she told me there was nothing strong enough at the salon to help me so I should go buy the purple shampoo and conditioner they sell at Sally's and use it everyday. She said it would be a process to get me where I wanted my hair to be but never told me prior to the bleach that I would be walking around with orange hair! I went straight to Sally's from the salon and the lady who worked there told me it was meant for brassy blonde not orange but to try it anyways. I couldn't even sleep that night I was so upset . The next morning I decided if I was embarassed to go to work, that was enough of a reason for me to go back and try to fix it somehow. I called and spoke to Mary Beth and she was very nice, and booked me an appointment at the St Charles location (the bleach nightmare occured at the Vets location) where the owner would be. Even though I had never met anyone that worked at this salon, they all knew who I was when I walked in (the hair did get me noticed). The owner began moving my hair around and looking at different angles and he told me if I wanted to go blonde this was the color I had to be. What no one seemed to understand was that I only wanted highlights! He told the girl who would be ""fixing"" my hair to throw in some lowlights and kept talking over me when I was trying to explain what I wanted. I felt stupid, humiliated, and embarassed. The girl who worked on my hair was really sweet and seemed to know what she was doing- she didn't listen to everything he told her because she knew it wasn't what I wanted- but at this point there was only so much they could do. My hair was now a caramel/orange melange- and I got charged again. They didnt charge me for the color, but they charged me for the style which I needed since I was going back to work- which wouldnt have had to buy if I wasnt getting my hair fixed. The orange was still overwhelming. I bought almost $100 worth of products on top of the almost $300 I had spent on getting my hair done (twice) to try to keep it from breaking and falling off. I ended up having to go to a different salon that weekend (Keith Noonan- awesome place!) to get it fixed. They were so helpful and sensitive about what had happened and also in shock at the condition my hair was in. They were able to tone the orange to a light brown until my hair is healthy enough to get highlights again. \r
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Im not from here and I followed recommendations I got from two people about this salon. While I dont think the woman who bleached my hair intended to give me orange hair, the way the salon owner treated me and then charged me again is just not acceptable. My hair is falling out like crazy, I had to spend another $200 in getting it fixed at the other salon and conditioners to try to get it healthy again- resulting in over $600 for some highlights. I just dont want anyone to every have to go through what Ive been through in this last week. Please be cautious if you go to this salon and if you go to the St Charles location, the only person I would let touch my hair is Dara. Beware of the mean old man. Good luck!
Pros: The office manager Mary Beth was very nice
Cons: Everything
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