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Businiess name:
Rockabilia
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Review by:
citysearch c.
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Review content:
DO NOT TRUST THIS COMPANY! IF YOU HAVE PROBLEMS WITH AN ORDER, SAY GOODBYE TO YOUR MONEY!!
The shirt I received is not the shirt I ordered. I ordered a mans size small as pictured on the image Rockabilia provided and I received a womans style shirt. The image they provided showed a typical mens shirt with a small opening crew neck with about a 1"" wide hem (not a wide opening neck with a feminine 1/2"" hem with enough space to wear a necklace hanging down) Also the sleeves shown in the image were a typical mens t-shirt sleeve (NOT feminine tiny cap style sleeves that are super tight around my skinny 135 lb, 5' 8"" son) Also their image shows the ""Opeth"" image to be about 1"" below the collar (not 4"" down the middle of the shirt and towards the right a bit. When my son put this shirt on it looked like he was wearing his sisters shirt. I emailed customer service and didn't hear back so I called their number 1(952) 556-1121 and talked to Shannon who said she was the supervisor. She was rude and kept repeating that it wasn't a girls shirt, it wasn't their fault and it was just my opinion. She said if I wanted a refund I would have to return the shirt with my own money and when they receive it they would only refund me for the shirt, not the overpriced shipping that they charged me of $8.00 for a $1 stamp that it cost them to ship. I should not have to spend any money to return something that was wrong to no fault of my own. She refused and told me she was ending the call and she hung up the phone on me. They have very poor customer service. They emailed me back saying that the shirt was an import and that they have no control over the style. I ordered this shirt on Amazon and Rockabilia was the merchant. I have never had a problem like this that I had to file with the Bet. Business Bureau. This business falsely advertises their merchandise and the customer is stuck and out money. I want a full refund with a return label so I can return their shirt on their dime, not mine since I ordered a mens small and rcvd a womens shirt.
Pros: IF YOU LIKE TO BE TREATED RUDELY-CALL THEIR CUSTOMER SERVICE
Cons: THEY DO NOT TAKE RESPONSIBLITY FOR THEIR MERCHANDISE
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