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Review content:
I have never written an online review before, but the customer service I received from this company prompted me to do. Now, let me say first, that if they would have performed the services that I paid for, it would have been fantastic. However, that is not what played out. I was given an estimate in the $350ish range for a 1 story house--window cleaning, gutter cleaning, and screen replacement. I hired the company and threw away the estimate. Big mistake. They came to do the job at a different time than they had told me. I only had 20 minutes before I had to leave for work, and they would not reschedule, so I had to watch them hastily wash the inside of the windows and then left them unsupervised in my backyard (that made me very uncomfortable). When I came back from work, yes the windows were clean and screens replaced, but there was water all over the inside of my house--on the wood floors. When I called to pay by credit card, I was told that I was going to be charged the $350ish amount that we agreed on. The next day, I open my e-mail to see that my bank alerted me that my card was charged $467. I called back asking why the price change, and they told me that they added up the services incorrectly. What? Is it even legal to charge a credit card for a different amount? I was nice about it, and accepted the amount because it was my fault that I threw away my estimate. It gets worse from here--a week later, I went to open the window in my bedroom that I always open to air out my house, and there wasn't a screen on it. I call, they send out the crew again, and I ask where the screen was. I was told there was never a screen there to begin with. I said--yes there was, I always open that window. From that point on, the crew leader started raising his voice at me. I asked him to replace the screen. He said (yelled) he would. Being upset at the way they treated me, I called my husband and asked him to call their office. He did, asked for the name of the person who yelled at me, and the woman who answered the phone told him that was ""none of his business."" Of course, they have yet to return our phone calls. They have yet to repair the screen. It was $467 down the drain. Next time I'm hiring a cleaning service and fixing the screens myself. Next stop is the Better Business Bureau.
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