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Businiess name:
Mitchell Brothers Moving & Storage Inc
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Review by:
citysearch c.
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Review content:
MBM is possibly the worst in the moving industry!\r
\r
Your Customer Service team gets the worst grade of all the folks I worked with in MBM.\r
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MBM Customer Service Representatives are\r
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a) Rude\r
b) Not helpful\r
c) Not informed\r
d) Not polite\r
e) Do not know how to treat a paying customer\r
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The wait times to reach your customer service is horrendous, anywhere from half hour to one hour. At the end of the wait, you get no clear information.\r
They don't have the practice of responding to customer emails & Voice mails.\r
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The next team is the packaging team. There were 7 MBM employees showed up to pack & from the word get go, they were just interested in getting back to Greensboro ASAP, rather than taking good care to pack my goods. They treated my home & goods with Zero respect, messing up the whole place in the process. They were squabbling all the time. They lacked team work & professionalism.\r
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The one person I want to single out is your Sales team member because of whom I placed my order with MBM/American Van Lines. She was very courteous & returned my calls in time. You do have a good sales team. Now I know it was a $10K mistake!\r
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I will recommend all my friends & family to STAY the HELL OUT of MBM/American Van Lines.
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