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Review content:
Having been a student and working in Louisville for 5 years, I had the opportunity to live in a variety of housing and apartment complexes in various parts of the city. While the renovated town homes of Plainview may seem like an attractive housing option, I would strongly avoid any apartment-seeker to avoid this complex at all costs.
Highly overpriced for the area, the Plainview staff will entice you in with their claims of ""renovated apartments"". On the surface, these apartments appear to be nice; however, within days of moving in, you will quickly find out that their apartments were likely renovated by toddlers with Fischer-Price tool sets. Within the first day of moving in, a shower in one bathroom on the second floor leaked water due to a pipe not being properly installed, causing the ceiling in the kitchen (underneath the bathroom) to collapse. While one mistake can be overlooked, the ceiling in the second floor bedroom collapsing after the first rainstorm makes it more difficult to be forgiving. The second, third, and fourth time this happened was simply inexcusable. And, the steady stream of insects crawling into the kitchen throughout the year did not make for pleasant company.
Perhaps we were unlucky and found ourselves in a faulty unit (though the other reviews on this site indicate otherwise); however, if the faux pas with the apartment were difficult to deal with, the customer service from the Plainview staff reached the pinnacle of disastrous. I have never interacted with a less helpful, ruder group of people than the Plainview Office staff. The only one exception was the maintenance man apologized for all the inconveniences. The office staff, on the contrary, never apologized for the fact that we had maintenance men in our apartment off and on each week for the first few months we lived there, repairing and painting our ceilings, redoing the roof on our building, and fixing our plumbing. They made no apology, and of course made zero offers to reduce monthly rent or fees in order to compensate for the building that was far from adequate. They rarely returned calls, and when they did, gave false impressions of when the repairs would be completed. Even after moving out, you'll have to deal with the snippy-staff of Plainview, like when they called me weeks after I had moved out (early, nonetheless), to leave a voicemail threatening me that they had not received my keys, and that my account was being charged at 150% of the premium rent for each day my keys were not returned. When returning the call to the property manager, she was conveniently on the other line, and had the person whom I was on the line with inform me that they had, in fact, found both keys.
All-in-all, Plainview is easily one of the worst possible places to live in Louisville. Unless someone is threatening your life unless you move into Plainview, I would suggest moving elsewhere.
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