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Businiess name:
Imperial Dynasty Chinese Rest
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Review by:
citysearch c.
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Review content:
Since there was no ""good chinese food"" in Orlando for quite sometime, Imperial Dynasty had a no failure variable. There food was very good. One BIG problem though and that is they are greedy. The restaurant has chosen to compromise it's customer service for sales. Big mistake. I used to get take out 2x's a week on average until the female manager(who I have been told is the owner) was so rude that I cancelled my order and refuse to ever order from them again. The food would sometimes arrive charred from the grill not being adequately maintained during a shift as well as the fried food was sometimes fried in oil that was past it's prime. \r
If you call to complain about an order being wrong which is common you WILL LOOSE YOUR APPETITE from the stress/grief that the female manager(owner) will give you. When I called to complain once she yelled at me saying ""why do you want to give me such a hard time and why are you being mean to me"". That was the response from me calling to complain for sending me a meat dish when I am a vegetarian. \r
The order taker receives phone orders in the front of the restaurant where the cashier is and all the chatter from the restaurant is amplified at this area as well as the chatter from the customers arriving that have to wait to be seated. It is no wonder they cannot here the order correctly. I had made a suggestion to the manager/owner to remedy this and not only is she rude but an obvious control freak because she would not hear any advice. The female night manager/owner only accepts praise and profit if you complain she is insulted and rude. The employees there do not seem happy they are very stressed out and in a hurry which in turn allows for mistakes. It all goes back to the female owner she is the source of imbalance here. I would not be surprised if this is the reason they moved the restaurant from Daytona to Longwood. \r
If you call an order 1/2 hour before closing you will have to beg to have the order filled.
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