Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
1&1 Internet Inc
|
|
Review by:
citysearch c.
|
|
Review content:
Deceptive billing practices.
I attempted to allow a 1 year domain name registration to expire, but 1&1 Internet Inc (aka 1and1 dot com) claim that they can renew the service and if no form of payment is available on file, invoice you for the difference. On their invoice, they threaten 3rd party collections and additional fees of $18.95 if you do not pay. I dispute that a creditor/debtor relationship is created.
Why exactly do I say their billing practices are deceptive?
1. They know that most casual purchasers of domain names shop around, and won't bother to read the Terms and Conditions because they don't normally vary much from registrar to registrar. This practice is designed to obscure the real intent, which is to trap you in their contract terms.
2. The contract is difficult to cancel, requiring multiple odd steps, emailed request confirmations and delays in getting final confirmation that it was indeed cancelled.
3. If your product is approaching renewal, you will not get an invoice. You will be sent an invoice ONLY after it is too late to cancel. Once you have received the invoice they will operate as if you have borrowed money from them, failed to pay, and you can't return or cancel the product. You are now subject to 3rd party debt collection.
4. They will not do anything to soften the blow, reverse the invoice, offer an incentive credit - it will be ""We apologize for the inconvenience, but the contract says X, Y, Z."". In my case, they said I was ignorant.
I may have been ignorant of their unusual terms and conditions, and that is my own fault. However, they could handle this kind of scenario much better and in a way were I would not have resorted to having my attorney send them a cease and desist letter.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|